Customers can obtain support from the Neat Company website, Neat.com. The support section of the website includes a section for product guides and support, as well as a section for billing and customer service-related support.
The product guides section of the website provides detailed user guides for the Neat Company's various products. This section also includes detailed step-by-step articles to help users accomplish common tasks with Neat products. If users are still experiencing difficulty, this section is the home of all the Neat product troubleshooting guides, which provide advice and information for dealing with common problems and issues.
If a user cannot find the answers needed in the product guides and support section of the website, email support is also available. Users simply input a description of the problem and identify which operating system and scanner model they are using. Email responses typically take less than 48 hours.
For a more immediate response, users can login in to their account online and receive support through the website's chat function.
Phone support is available for the first 60 days after the purchase of Neat products, but users can extend this capability by purchasing the NeatCare priority support plan for their products.