Reviews for the company Consumer Cellular can be found by consulting the Better Business Bureau's website, which lists the company's history, rating, customer reviews and complaint history. Alternately, user reviews for Consumer Cellular can be found at CNET.com as well as ConsumerAffairs.com.Continue Reading
Consumer Cellular is accredited by the Better Business Bureau, which means that they pay a fee to be monitored and commit to resolve complaints lodged against their company. As part of the monitoring process, the BBB records and reports customer complaints; Consumer Cellular had 409 complaints filed against them with the Better Business Bureau from 2012 to 2014. The greatest portion of complaints, 227, were categorized as billing and collections issues, followed by 148 complaints filed about Consumer Cellular's products or service. Of the user reviews on the BBB site, half were categorized as positive and half were categorized as negative.
Consumer Cellular differs from other mobile carriers because it is targeted to low-use, retirement age customers. As the exclusive carrier for AARP, Consumer Cellular offers low-cost, month-to-month plans for individuals who are not reliant on their phones for daily business or data heavy applications. In October of 2014, Consumer Cellular began selling their phones and service plans in Target, expanding its target consumer base.Learn more about Mobile