Numerous complaints about the Direct Buy company are found on ConsumerAffairs.com and ComplaintWire.org. Both of these complaint websites have hundreds of negative reviews of Direct Buy, including personal testimonials from customers.
Direct Buy sells home furnishing and appliances to consumers, though customers must sign up for a membership in order to purchase from the company. Common complaints about Direct Buy from customers include claims of price changes without warning, lies by employees to customers and deals that are advertised at one price but are charged at another. Customers have also complained about retail Direct Buy stores closing down abruptly, leaving them unable to make use of their expensive membership service.