To make sure you are not getting a scam email from eBay, log in to your eBay account, click My eBay near the top-right corner of the page, and then click the Messages tab. If the email is genuine, a copy of the message appears in the Messages tab.
Alternatively, if the sender asks you to reply to the message with confidential information, then the email is a scam. EBay does not request for confidential information from its customers via email.
Some scam emails attempt to intimidate the recipient with an urgent and threatening tone; for example, the scammer may claim you are in danger of account suspension if you do not provide the requested information within the provided time frame. Other warning signs include the presence of attachments in the email and generic greetings such as “Attention eBay member.” Attached files or documents in scam emails usually contain harmful programs that spy on the activities of the recipient and record private details such as passwords and credit card information.
Genuine emails from eBay greet recipients by the first and last names they provided during the account registration process, and links leading to eBay have the forward slash sign after “eBay.com." Most fake emails with fake eBay links usually have additional words, symbols or letters between “.com” and the forward slash.