Q:

How can a lost password for Paycheck Records be recovered?

A:

Quick Answer

A lost password for Paycheck Records can be reset by a user or someone with administrator access. To reset a password, the user sends his user ID to Paycheck Records and answers a question to verify his identity.

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Full Answer

Before requesting a password reset, users should check to make sure they input the correct employee ID number and double-check the password. Passwords for the system are case-sensitive. If a user cannot remember a password, Paycheck Records can send a new password through email.

An administrator can reset a password to give an employee access to pay stubs by logging into the Paycheck Records system. Once in the system for employees, administrators click the Employees tab and select Employee List. Human resources personnel then select the employee's name. In the Employee Site Access box, the administrator clicks Edit and then Reset Password. The employee receives an email message with a temporary password and login instructions. After an employee uses the temporary password to access Paycheck Records, he must specify a long-term password.

If an administrator cannot reset a forgotten password through the link in the system, the user must personally reset the password through the Paycheck Records website. If a user forgets his user ID, Intuit can send that information via email.

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