Q:

How can an HP laptop be reset?

A:

Quick Answer

HP laptop users can reset their computers by unplugging the power cable and any USB devices, draining power from the battery, starting Windows and running HP Support Assistant. They can also run Windows Update to find fixes for any critical errors.

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Full Answer

The reset function on a computer sets the software and hardware back to default settings. This is different from a restart, which simply just turns the computer on and off again. Resetting a computer can fix a number of serious problems, including frequent freezing, unresponsive external devices and start up problems.

A hard reset is fairly easy to do. Users should run through the following steps to ensure a successful reset:

  1. Turn off and unplug the computer
  2. Turn off the power on the computer and unplug the power cord from the outlet. Unplug anything else connected to the computer, such as USB devices, printers and docking stations.

  3. Remove the battery
  4. Take the battery out of the laptop. Some HP laptops do not have removable batteries. Users with these models can skip this step.

  5. Hold down the power button
  6. Hold down the power button for 8 to 15 seconds. Users should consult the manual for their model to find out the exact amount of time that they should hold down the power button.

  7. Turn on the computer and start Windows
  8. Start up the computer. In some cases, a start-up menu may open. If this happens, select the option to "Start Windows Normally."

  9. Reconnect external devices
  10. Reconnect devices, such as USB devices and printers, one at a time.

  11. Run Support Assistant and software updates
  12. Once Windows is running and all devices are connected, run HP Support Assistant. It is also a good idea to run Windows Update, as this can help fix any software errors associated with the operating system.

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