To access information about Shaw Communications' service updates in Canada, customers can visit the Customer Bulletins page at Shaw.ca. The bulletins offer information on updates to service rates, channel line-ups, software updates, service areas and other changes for Shaw customers.
For further information and assistance with Shaw products and services, customers can visit the Support Community page at its website. Customers can use the form to search support topics, or browse by Internet, television, phone and streaming-service categories. Customers can also share information and tips on the product forums. Billing and account access is also located on the Support Community page.
Shaw Communications, Inc. has its headquarters in Calgary, Alberta and provides telecommunication services to customers located in British Columbia, Alberta, Saskatchewan, Manitoba and Northern Ontario. In addition to broadband and streaming services, Shaw offers broadcast satellite service through its Shaw Direct subsidiary.
A 2013 survey by J.D. Power and Associates of Western-Canadian providers ranked Shaw second to last in customer satisfaction and last in Internet service. Shaw has experimented with Internet billing based on usage fees, but has ceased this practice, as of Feb. 8, 2011, due to customer complaints. In 2015, the company laid off approximately 1,600 employees, or 11 percent of its workforce, as it consolidated its customer-service call centers.