A customer can contact Time Warner Cable by chatting with a virtual or live agent or by calling the toll-free phone number listed on the company's website, TimeWarnerCable.com. Time Warner Cable's customer support phone number is 1-800-892-4357, as of 2015.
In addition to chatting with an agent or calling the support number, customers can find information regarding frequently asked questions and answers on Time Warner Cable's website. These common topics include billing, payment options and change or move service. For example, customers can ask questions to a virtual agent that can provide answers to common questions or initiate a live chat with a support agent on the website, notes Time Warner. The website also links to the TWC Community Forums, where customers can read and contribute to discussions.
In addition to using these support options, the Time Warner Cable website provides a tool to get help by topic, and this can sometimes eliminate the need to contact the company. For example, users having account, television or Internet issues can select a topic, see common questions from the database and either read support materials or continue to submit a contact request, notes Time Warner.
Time Warner Cable is an American company that provides cable television, phone and Internet service.