Samsung's website has a support page with a library of ready-made answers for common questions about Samsung devices, including answers to common troubleshooting problems. The website also provides ways to contact customer support directly, including via online chat with a live agent or by calling the customer support phone line.
Samsung customers can first check to see if their phone problems have solutions detailed in the website's answer bank. Individuals simply go to the support page and click on their particular devices to view the answer bank for those devices. If the problem is not solved, then they can chat with, call or email Samsung's customer support representatives.