As of 2015, HughesNet customer service is offered through both web-based resources and through a dedicated telephone support line at 1-866-347-3292. Technical support and pre-installation questions for individuals and businesses are generally handled through phone support, while answers about plans and dealer locations are provided through the HughesNet.com customer support website itself.
The HughesNet.com contact page lists the phone numbers that allow customers to reach the HughesNet technical support lines directly. Unlike some other businesses, HughesNet does not offer a live chat customer service option.
Answers to common questions are answered on the HughesNet frequently asked questions pages. If a customer is attempting to find a local HughesNet dealer, the support page contains a ZIP code lookup tool for quickly finding any nearby dealers. A similar form is available to look up a list of HughesNet plans and any special offers by entering a street address and ZIP code.
Business users are provided with a separate customer service page. Like the page provided for home users, the business page lists a phone number to call for any customer support related issues, and there isn't an email or live chat option that is provided. Information about a business account including a speed test, status meter and restore tokens is available through the HughesNet business center.