As of 2015, Acer provides free customer support for computers and other products that are under warranty at 866-695-2237 or via live chat at Acer.com. Answers by Acer provides support for products that are no longer under the manufacturer's warranty, and prices start at around $20 for a diagnostic service.
Single incident support costs around $100 at Answers by Acer, or customers can purchase yearly service packages to decrease the cost of each service. Exact prices and detailed information appear at AnswersBy.com.
Answers by Acer is a third-party service operated by Sutherland Global Services. The company provides technical support 24 hours a day, seven days a week.