Apple's online chat provides support for all Apple products, including iPhones, Apple Music and iTunes. Customers also can use the online chat to set up a repair and make a Genius Bar appointment.
To use the online chat, a customer must start by entering the serial number of a particular Apple product or choosing from a selection of Apple products, including the iPod, iPad, iPhone, Mac and iTunes store. For repairs, the Apple website offers a tool that lets customers find a local Apple-authorized service provider. Physical location affects the number of on-site support and service options available to customers.