Q:

How can an active desktop recovery error be fixed?

A:

Quick Answer

Fix an active desktop recovery error automatically using the Microsoft Fix It wizard or manually in your system registry. To perform the fix manually, you only need to log in to your Windows user account and have administrator privileges.

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Full Answer

  1. Log in to Windows

    Turn on your Windows PC. Log in to your administrator account or a user account with administrator privileges.

  2. Access the Start menu

    Click the Start button on the Windows taskbar, and select Run from the Start menu. You can also press the Windows keys in Windows 8 to open the search function. Type "run" in the search field, and click the appropriate option.

  3. Open the Registry Editor

    In the run menu, type "regedit" without quotes. Click OK to open the Registry Editor. In the left pane, locate the entry entitled, HKEY_CURRENT_USERSoftwareMicrosoftInternet ExplorerDesktopComponents.

  4. Change the value

    In the right pane, right-click DeskHtmlVersion. Next, click Modify. Change the value to 0 in the Value Data box. Click OK to make the changes. Click the X button to close the Registry Editor window.

  5. Check the results

    Perform the active desktop recovery, and check for any errors. If the manual mode did not work, download, and run the Fix It wizard from Microsoft.

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