Q:

How can you access Aetna through NaviNet?

A:

Quick Answer

To access Aetna services and transactions online via NaviNet, first register for an account on the site. Registration is free, but requires a valid Federal Tax ID and a recent Aetna Claim. Log in, then select Aetna Plan Central and choose the desired option from the transactions menu.

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Full Answer

Creating a NaviNet account makes you the NaviNet security officer for your office. If the office already has an account, contact the existing officer, who must add you to the NaviNet account as a new user. Offices with more than one Federal Tax ID may need their permissions adjusted to access transactions electronically.

To learn more about using NaviNet, sign up for a live, one-hour training webinar on the NaviNet site. Click the sign-up link, then choose a convenient date and time from the upcoming webinars list. The webinar explains how to navigate the account tools, review claims and payments and set up email notifications. NaviNet also offers an online tutorial on AetnaEducation.com

Information and services accessible through NaviNet include eligibility and benefits, claims submission, claims status, payment policies and reconsideration. Users also are able to view Aetna's Explanation of Benefits on the site. NaviNet is compatible with multiple browsers. For best performance make sure your browser is up to date.

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