Redfin's home buying guide explains that users who wish to purchase a home in Seattle or any of the locations where the company does business need to follow six steps. The first of these is picking an agent, while the last is closing a proposed deal and moving in.
Redfin describes the first three steps of home-buying process as beginning with the buyer's selection of an agent, moving on to the search for the ideal home and then beginning touring and viewing of homes. Redfin offers its users valuable services in these three fields, acting as an agent and search engine. Users who create a shortlist of homes they would like to tour on Redfin can request and schedule tours through the company website or mobile application. Unlike other real estate agencies, Redfin sends unbiased associate agents to accompany its users' home tours.
Following agent selection, home search and touring, Redfin users can learn about mortgage options from the company and make offers to sellers. Once an offer has been successfully negotiated, users may close the deal with guidance from a Redfin agent. Redfin does not offer home inspection, mortgage financing or title reporting services, but its agents provide users with information about choosing the right providers.