Though individual specifications vary based on the particular model of HTC Android smartphone, the HTC One, HTC One max and HTC One mini all include access to Android operating system upgrades and a warranty on screens, as of 2016. The HTC backup service offers system image backups for HTC One phones to restore settings and files from lost, damaged or corrupted phones.
HTC replaces any physically damaged phone screen within the first six months of purchase at no charge to the customer for HTC One phones purchased in 2015 and later. The replacement typically takes eight to 10 days, but customers can pay a $29 handling fee for overnight shipping. In either case, customers can send damaged phones to the company using prepaid shipping labels and restore their old settings from the cloud backup using the HTC Content Backup and Restore tool. In some cases, customers may need to re-download certain paid content and media.
HTC guarantees to support new Android version updates on HTC One devices for a minimum of two years after the device’s initial launch date. The company also guarantees ongoing customer support for HTC Android phones, including live online and phone chat. Customer support is available daily from 8 a.m. to 1 a.m. Eastern Standard Time.