The benefits of bundling cable television and Internet services include price discounts, having both services installed at one time, having one company to deal with for questions and problems, and having one monthly bill. Many Internet and cable television providers offer bundles at substantial price discounts from the cost of each individual service when purchased separately. Customers may be able to take advantage of special promotions that providers periodically offer to attract new customers.
Providers frequently charge separate installation fees for each service and commit to only broad time periods for installation appointments that may require consumers to spend hours waiting for the installer to arrive. By having both services installed at the same time, consumers can avoid having to wait for multiple installers and can often have some installation fees waived. Having one provider for television and Internet services generally simplifies resolving questions or problems that involve both services. Having one monthly bill for both services offers the convenience of making one payment, rather than having separate bills due at different times during the month.
There are some drawbacks to bundling television and Internet services. Many providers require customers to enter into one or two-year agreements and assess penalties if the consumer does not maintain service for the duration of the contract. Price discounts for most bundles generally expire after one or two years, at which time consumers immediately experience increased monthly bills. Problem such as downed lines often cause interruptions of both services. Also, some consumers prefer the flexibility of separate bills.