Obtain AVG remote support by visiting AVG.com, navigating to the Support page, and following the options to initiate a phone call or chat with a support agent. This allows you to request a remote support session with a specialist, which may require downloading additional software or visiting a special site to allow the agent to control your computer, as of 2015.
Through the remote support session, the AVG support agent is able to conduct a variety of tests and inspections to determine the exact cause of the issue. In some cases, you may also need to provide additional details to the agent, such as the actions that resulted in the issue or the previous frequency of problems. If AVG is not able to provide a solution for the problem, it offers a money-back guarantee on applicable service fees.