Sony's website offers a Product Repair page that connects customers to authorized repair facilities. To find use this tool, visit Sony.com, click Support from the main navigation bar, and then click Repair from the next page's main navigation bar.
The Product Repair page provides location and contact information for particular authorized facilities based on a customer's ZIP code if his television is no longer under warranty. For Sony television owners whose TVs are still under warranty, the website offers a customer service number to call to initiate repair services.
To ensure that customers do not give up the time and effort to transport their televisions to Sony authorized repair facilities unnecessarily, Sony's website also offers a troubleshooting guide that discusses common television problems that do not require professional repair, along with simple solutions.