Q:

What is ATT Phoneclaim?

A:

Quick Answer

Phoneclaim.com/ATT is a facility for initiating and tracking insurance claims of AT&T devices enrolled in AT&T Mobile Insurance, Mobile Protection Pack or Multi-Device Protection Pack. Asurion maintains the site as part of its partnership with AT&T to provide customers with replacement options for lost, stolen, damaged or out-of-warranty devices.

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Full Answer

AT&T customers who want to file an insurance claim for a covered device must go to Phoneclaim.com/ATT and click the File a Claim button on the website. Asurion requires customers to submit information to confirm their identity and support the validity of their claim request. Customers must provide Asurion with the make and model of their device and the last four digits of their Social Security number. The insurance provider may also ask customers to present additional information, such as an affidavit, proof of ownership or personal ID, before it can complete the claim.

In addition to providing a platform for filing and tracking insurance claims, Phoneclaim.com/ATT also hosts information about AT&T's device insurance plans that customers might find useful. The site provides an overview of the declining deductibles to which insurance plan holders are entitled if they remain claim-free for at least six months. In addition, downloads of the documents containing the specific terms and conditions that apply to different plans are available on the site.

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