Assurance Wireless does not offer cell phone plans because it is a federal Lifeline Assistance program run by Virgin Mobile. Assurance Wellness customers do not have seasonal contracts or activation charges. New customers have to apply to join the program and can submit their applications online.
Approved and active customers receive free cell phone and free voice minutes and text messages each month. Eligible customers are those who meet federal or state-specific eligibility criteria. People on public assistance programs such as Supplemental Nutrition Assistance Program and Medicaid/Medi-Cal can qualify for the program. Other features included in the package are a voicemail account, 911 access, Nationwide Sprint Network coverage and call waiting.