Advantages of using the company's online tax tools include free technical support, free import, free storage and refund reveal. The website has a step-by-step guidance process to make tax preparation easier, and also provides tax forms related to the Affordable Care Act.
H&R Block's website also guarantees a maximum refund, 100 percent accuracy and free, in-person audit support. The maximum refund guarantee is the company's pledge to seek out the maximum number of deductions a client qualifies for. The 100 percent accuracy guarantee includes a pledge to reimburse a client for IRS penalties that do not correspond with what the company projected on the client's tax return. The free in-person audit support provides a company member to represent a client in the event of an audit.
MoneyCrashers.com provides a third-party sample comparison of H&R Block and other tax services and listing pros and cons of each service. In this comparison, the pros of H&R Block's online service are enumerated as providing good refund bonuses, trial services by which users can start a return before purchase to see if the program is suitable for their needs, and the in-person support during and after filing that is also advertised on the H&R website.