Advantages to a business having a contact phone number listed on its website include giving customers a way to reach the business if they have questions. It also gives journalists a way to contact the owner for a story about the business.
Without the contact number, the business runs the risk of losing both business and publicity.
Often consumers gather information about businesses as they are deciding which business to choose, so contact information should be easy to find should they have more questions. Businesses could do this by having a prominent link to the Contact Us page at or near the top of the home page. Many companies list their address, phone number, email and links to social media profiles on their contact us page, giving people plenty of options for getting in touch.
Those who do not want phone calls after business hours can install a second phone line that goes straight to voicemail when the business is closed. Those who use their personal phones for business could turn to Google Voice, a free service that can be used to create a second number that can be routed to a mobile phone, office phone or a Skype number.