How Does Advanced Tech Support Work?


Quick Answer

The company Advanced Tech Support helps keep their customers' computer systems secure and functioning properly by remotely accessing their computers to fix any problems. With training from the ATS University program, company technicians address various computer problems and take appropriate measures to prevent these problems from occurring in the future.

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How Does Advanced Tech Support Work?
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Full Answer

To use ATS services, a user starts by choosing a single or multiple PC plan. The single PC plan covers one computer while the multiple PC plan covers up to three computers. Under both plans, the client can call the company at any time of day or night to receive unlimited technical support, tune-ups and virus removal services. ATS works with major computer brands including Apple, Dell, Sony, Microsoft and HP.

Whenever a customer experiences a computer problem, she can call Advanced Tech Support at the toll-free number listed on the website. This customer speaks with a company technician and provides further information, including the computer's brand and model, the operating system and details on the problem that he is experiencing. The technician then accesses the computer system remotely to troubleshoot the problem and fix the issue using updated software and tools. After fixing the computer, the technician takes measures to prevent similar issues from occurring in the future.

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