Are Artificial Chatbots the Future of Customer Service?

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As people continue to rely heavily on the internet to meet their daily needs, chatbots are becoming a popular source of customer support. These sophisticated internet assistants provide users with targeted web support, answer questions, and provide an improved user relationship with online companies. 

Although they seem high-tech, these chat systems have come a long way since their earliest iterations. Here's the history of chatbots and a glimpse at their future role in customer service.