The U.S. Consumer Product Safety Commission works with the manufacturer to recall dishwashers when their use compromises owner safety. Consumers should report issues with appliances to the CPSC, which begins the recall process after receiving numerous complaints. Recall notices include information regarding the consumer remedy for the recall.
Consumers often learn of recall notices through press releases. Retail locations that sold the units usually post a notice of recall. Consumers who register their dishwasher with the manufacturer often receive a notice in the mail. However, builders purchase and install dishwashers in new homes, so consumers may not receive the notice. Consumers who find they have a defective device in their home should contact the manufacturer for instructions for processing the recall.
In 2010, Maytag issued a dishwasher recall for 1.7 million units after receiving 12 reports of problems with the heating element. Overheating of the element in machines with plastic tubs caused fires. In one of the cases, the fire spread to the kitchen, causing extensive damage, but there were no reports of deaths. Working with the CPSC, Maytag issued a recall warning customers to stop using the machines. The recall offered remedies of having a professional fix the machine in the home or a rebate toward the purchase of a new machine.