Because Whirlpool owns the Amana brand, the company repairs broken freezers covered by a warranty for free. As of 2015, those with service plans can call Amana at 866-616-2664 or fill out the contact form available on the Amana website.
Before calling for freezer repair, customers need to know if their freezer is still under warranty. Amana asks for the serial and model number of the freezer that needs repair and then schedules a service call from a local repairman certified to work on Amana freezers. Rather than servicing a newly purchased freezer, the retailer might replace it entirely to avoid a lengthier process.