Red Dot manufactures heating, warming and air conditioning systems for heavy-duty vehicles and off-highway machinery. It also manufactures the components, replacement parts and aftermarket units for its products.
Red Dot is a vertically integrated corporation specializing in all parts of the air conditioning business. It designs, builds, assembles and maintains the components of their HVAC systems, which reduces overall manufacturing time. Red Dot is certified to the most current edition of standard, ISO 9001:2008. ISO 9000 is a quality management system from the International Organization for Standardization. It helps organizations improve the quality of their services and meet customer's requirements, as states ISO. More than one million companies and organizations use ISO 9001:2008 for quality management.
Red Dot has a Product and Warranty Support Team that offers training and after-sale support programs. The aim is to extend component life, improve serviceability, reduce warranty claims and increase the satisfaction of the customers, as stated by Red Dot. The Advanced Engineering and Test Group at Red Dot delivers the highest level of expertise in heavy-duty mobile HVAC. The group operates the H.G. Runnings Technical Center in Seattle, where they research heat transfer, refrigerant management, diagnostics, and control systems for heavy-duty vehicles and equipment.