To troubleshoot a Whirlpool Twin Thin dryer, appliance owners should consult the troubleshooting section of the owner's manual or go to the Product Help section of the Whirlpool website. The Product Help page lets users select the type of appliance they have and enter the problem in the search box.
The search results include suggestions as to the cause of the problem and possible solutions. The website also includes a few videos offering helpful information. To obtain an owner's manual, users should select Service & Support from the website's top navigation, click on Manuals & Literature, enter the appliance's model number in the search box, and click on the link to download a PDF file. The manual's troubleshooting section includes various topics and a list of common problems, such as those related to starting issues or unusual sounds.
Appliance owners who cannot solve the problem using the troubleshooting tools available can call Whirlpool to find a factory-authorized repair technician. Service appointments can also be made directly from the website. To schedule service, users click on Service & Repair from the Service & Support menu, enter the model and serial number for their appliance, explain the type of problem, input their location and then choose a preferred date and time for service.