To troubleshoot a Kenmore Elite washer, use the symptoms of the problem to identify possible causes. Noise, vibration, leaking, not filling and other signs can indicate the problem.
Listen and look for noisy or vibrating sounds
Disregard normal noises including gurgling and humming. If the washer's noise or movement seems unusual, the problem could be sagging, uneven floor placement or an uneven load.
Look for leaking water
Check thoroughly. If you find leaking water, examine all hoses and pipes that you can, checking for clogs or insecure fitting.
See if the washer starts
If it does not turn on at all, the problem could be internal or the result of a power failure. Check the outlets and other electronics in the room. If your machine is plugged in a switched on, try plugging it into a different socket. If it still does not start, call the manufacturer or an electrician.
Examine clothes for improper cleaning
Look for wet, twisted or tangled clothes. If you find them, make sure to load the washer properly, following all instructions, not wrapping items around the agitator and separating lint-attracting clothing before washing, as well as using general sense.
Check for damaged clothing
Look for general damage. Make sure the load was properly sorted to prevent dye transfer. Use enough detergent and warm water to remove stains. Add fabric softener using the built-in or drop-in dispenser, not directly on clothes. Check the iron levels in the water and install a filter if needed. Be sure to remove or secure all sharp items, loose strings, sashes, and other potential hazards before washing. Do not add bleach directly on the clothes; use the built-in dispenser and clean up any spills. Follow all of the manufacturer's care label instructions when washing clothes.