Q:

How do you troubleshoot persistent Kenmore Elite HE3 error codes?

A:

Quick Answer

To troubleshoot Kenmore Elite HE3 appliance error codes, reference the owner's manual to identify the error code and possible causes. If the error code persists after troubleshooting, a service call by a licensed professional is necessary.

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Full Answer

Follow several steps in order to troubleshoot a Kenmore Elite HE3 appliance.

Step 1: Check the power source

Ensure the washing machine is properly plugged in and that the outlet is receiving power.

Step 2: Check the water supply

Ensure the hot and cold faucets are functioning, as they can cause the washer to not fill, wash or rinse.

Step 3: Check the door

The washer cannot start if the door is not shut and latched properly.

Step 4: Check the water inlet and outlet hoses

Ensure both inlet and outlet water hoses are not kinked, frozen or clogged.

Step 5: Check inlet hose screens

Accumulated debris in the water inlet hose screens can clog the hose and stop water from entering the machine.

Step 6: Identify the error code

  • F20: The machine has a water inlet problem and is not receiving enough or any water.
  • F21: The machine is not draining properly
  • SUD: Excessive suds were detected and the Suds routine was activated.
  • F22: The door is not locking properly.
  • Other "F" codes: Cancel the cycle by pressing Stop twice and restart the machine. If the error code remains, call a repair technician for service.

If issues persist after troubleshooting, a maintenance call is necessary for diagnosis and repair.

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