For help troubleshooting a GE Monogram refrigerator, the GE Appliances website provides a series of support and troubleshooting videos for common Monogram refrigerator problems. Customers can access the Service and Support page by clicking the Troubleshoot an Appliance link at the bottom of any page on the website.
If a Monogram product has a serious malfunction, customers may need to consult the Support tab at the top of the GE Appliances website. This tab provides links to recent product recalls and service and repair information, as well as a troubleshooting search bar.
For simple fixes, the Monogram website offers an owner manual search feature, through which users can enter their model numbers to find downloadable manuals and other documentation for each product. This search function is the fastest way to access the correct Monogram refrigerator use and care manuals, so it is helpful to have the model number on hand. The site provides a link near the search box that directs customers to a collection of infographics showing where model numbers can be found on different Monogram products.
If the model number of the refrigerator is unknown, support manuals can also be downloaded directly from the product page of each item. In the Refrigeration section of the Monogram website, users can click the type of refrigerator, such as side-by-side, freestanding or undercounter. This directs the customer to a gallery of current refrigerator models. Each individual product page provides access to downloadable manuals under the Installation and Documentation tab.