Troubleshoot an Emerson appliance by using the customer support resources on the company's website, EmersonRadio.com. The website contains product manuals, information about product warranties and customer service contact information.
From the Emerson home page, click the Customer Support link. The page provides several methods of troubleshooting an Emerson appliance. You can use the provided telephone number to call the customer service department during its available hours. The customer service department offers over-the-phone support in troubleshooting the company's appliances.
You can also use the product manuals provided on the website to troubleshoot your appliance. Click on the Product Manuals icon, and select your appliance from the drop menu. The page displays available documentation for that appliance. For most products, the company provides a PDF version of the original owner's manual. Click on the Owner's Manual text to view the manual. The owner's manual includes detailed instructions on how to properly use the product. Most manuals also include a troubleshooting guide with step-by-step instructions to troubleshoot the issue you are experiencing. If the manual for your appliance is no longer available, it can likely be obtained through the third-party vendor suggested on the Emerson website.
If you are unable to troubleshoot your appliance, you may qualify for a warranty repair or replacement. The website lists a separate phone number for warranty instructions.