To troubleshoot the Dyson DC65 Animal Complete Upright Vacuum, you must first determine the specific problem. Common issues with the model include unusual smells or noises, the vacuum not sucking dirt properly, the vacuum cutting out during use or the vacuum's power cutting out intermittently.
If the vacuum emits an unusual smell or noise, or its power is cutting out intermittently, call Dyson's helpline for assistance at 1-866-693-9766.
If the vacuum is not sucking dirt properly, remove the wand and hose and check both, as well as the hose inlet, for any blockages. If there are no blockages, lay the vacuum face down to check the internal hose. Unscrew the fastening screw and then unclasp the red internal hose collar. Check for any blockages and refasten the internal hose. Finally, remove the dirt bin from the vacuum, inspect the base of the vacuum where the bin sits and clear out any existing blockages.
If the vacuum's power cuts out during use, it is because it is overheating. This is usually due to the filter being dirty or a blockage in the machine. If your vacuum cuts out, let it cool down for an hour and then check the filter. Clean it if it is dirty and check the machine for any blockages.