To find reputable home restoration companies, experts recommend talking to people who hired restoration companies before to fix their homes after a fire, flood or other disaster and researching online by using review sites, such as Yelp, and by visiting forums where people share personal experiences about hiring restoration companies. Homeowners should check a prospective company's registration with the Better Business Bureau and ask if the firm received a certification from the Institute of Inspection Cleaning and Restoration Certification.
Talking to people with relevant experiences helps homeowners find out about the do's and don'ts when hiring a restoration company and recovering after a house disaster. It's also a good idea to visit Yelp.com to read reviews of local businesses and see if most customers are satisfied with a company's services.
The ICRC provides the CleanTrust mark to the most reputable restoration companies that practice professionalism and properly trained all employees. Homeowners should avoid hiring general contractors, as home restoration requires the services of a qualified company with proper credentials and experienced personnel who are knowledgeable about the insurance claim process.
When interviewing a prospective restoration firm, it is important to request client references and ask about the company's years of operation. Other important information includes the number of successfully restored homes, working hours, a designated contact, and promptness of responses to calls and emails.