Q:

What are some tips for choosing a 24-hour access self-storage facility?

A:

Quick Answer

To choose a 24-hour access self-storage facility, talk to the manager, inspect the condition of the facility, consider the customer service, ask about security and choose a facility with the type of storage you need. Calling potential facilities to ask questions helps narrow down the options. Visit each facility if possible to see the physical condition and layout of the facility before committing.

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Full Answer

Self-storage facilities often have several buildings with garage-style storage, allowing customers to drive right up to their units. Other facilities have multiple levels with indoor access to units using freight elevators and dollies. If you prefer driving right up to your unit, opt for a facility with outdoor ground-level access to each unit.

An in-person visit allows you to check out the security of the facility for yourself. A gate with access only to customers, security cameras and lots of lighting are signs of good security. On-site staff 24 hours a day is another security feature to consider. While you check out the security, look around all areas of the facility to see if it is clean and free of rodents and pests.

Talking to the staff, either over the phone or in person, allows you to assess the customer service of the facility. Choose a location with a responsive staff who treats you well. Ask about availability of staff members and how you can reach the manager should a problem arise.

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