Factors to consider when reading security company reviews include the average response time, availability of live support staff, access to both local safety agencies and dedicated staff, and the cost of protection. Home owners should also pay attention to any mention of fees and the quality of customer service interactions.
The first thing home owners should look for in security company reviews are details about response time on actual emergencies, such as break-ins or fires. Though the actual times may vary depending on the location of the reviewer, the best companies are able to respond quickly with the appropriate support services, such as sending a patrol car or calling the home owner to check on the status of the situation. Residents in major urban cities and suburbs should expect fast response times with few delays. Home owners should also check for the type of support staff the company offers, with live agents being preferable to help determine the best course of action for the situation.
The security company should also offer 24-hour service to customers and have connection to local law enforcement agencies and fire departments, which allows the customer to receive the best aid at any time. Additionally, the home owner should check reviews for details about fees, such as charges for false alarms or resetting security codes. The home owner should also look for mentions of monthly or annual prices and if the other customers feel the service justifies the cost.