The Better Business Bureau (BBB) rates businesses based on 13 factors and each Sutherland's Home Improvement location is individually rated; some locations have an A+ rating while other stores have no rating at all. To obtain the rating for a specific location, visit the BBB website with the locations address or ZIP code.
The BBB rates businesses on the factors of complaint history, business type, time of operation, business practices as well as other factors such as complaint volume in relation to resolved complaints. Each individual location received its own rating. The BBB offers users a company overview and access to complaints and reviews for the locations that do have ratings. If a location does not have a rating, a review or complaint can still be filed online.