To submit a warranty claim for a Shark vacuum, call the toll-free number from Monday through Saturday 7 a.m. to 11 p.m. or Sunday from 9 a.m. to 8 p.m. EST, as of 2015. A lifetime or five-year warranty is available on qualifying vacuums purchased directly from Euro-Pro Operating LLC.
Before calling, check the vacuum registration information to confirm eligibility. Make sure to have the product model number or product registration information available when you call.
During the call, customer care and product specialists assist in taking the necessary information for your warranty claim, directing you to online self-help care and maintenance instructions and providing you with warranty service options.
Warranty claims ensure that the vacuum continues to be free from defects in material or workmanship from the date of purchase, so long as it is used for residential use only and in accordance with the instruction manual. If your vacuum does have a defect, it can be repaired or replaced with a vacuum of equal or greater value. All shipping costs for repairs and replacements for eligible warranty claims are prepaid by Euro-Pro Operating LLC.
Note that parts damaged by normal wear and tear to the vacuum are not covered by the warranty. Moreover, consequential and incidental damages are also not covered by the warranty.