As of February 2015, A.O. Smith water heaters are only available through authorized and licensed plumbers and are not for sale via online retail outlets or in large hardware stores. Consumers can locate an authorized A.O. Smith dealer by conducting a search on the official A.O. Smith website, HotWater.com.
For example, entering the Connecticut zip code 06512 yields many local results, including Fitzgerald & Wood, Inc., 85 Rogers Street, Branford, Connecticut 06405. This particular dealer can be reached at 203-488-2553. Consumers can request quotes from local dealers by filling out a quote form on the website. Consumers can also browse dealers by state in lieu of entering a zip code.