Factory-warranted Kirby vacuums are sold exclusively through authorized independent distributors and are not sold in retail stores or over the Internet. Kirby does not sell its products directly to consumers through its website or by any other means.
Since its inception, Kirby has employed a sales model of selling its products exclusively though in-home demonstrations by authorized distributors. The company believes that the best way for potential customers to experience all the features of a Kirby machine and have their questions properly answered by a knowledgeable representative is through in-home demonstrations that allow them to try Kirby products on their own floors. Kirby stands behind its products sold in this manner and maintains a Consumer Relations team to help locate authorized dealers and answer customer questions about the operation and maintenance of purchased machines.