For safety purposes, Lennox does not make parts for its heat pumps or other products directly available to customers. Lennox recommends contacting a local authorized Lennox dealer. There is a list of U.S. and Canadian authorized dealers on the Lennox website who can be searched by zip code.
Original Equipment Manufacturer or other aftermarket parts can be purchased online via websites such as Repair Clinic, Cozy Parts, Heating and Air Parts or ACFurnaceParts.com.
A heat pump is a combination heating and cooling system that works year-round to regulate home temperature. It cools in warm months by operating as a normal air-conditioner and pumping hot air out of the house. In the colder months it collects heat from outdoor air and pumps it into the home.
Before calling for service on a heat pump, Lennox product guides recommend first reviewing a few common issues. Insufficient air flow generally indicates a dirty air filter, which can be cleaned or replaced as directed in the user manual for the specific model. If a heat pump fails to operate, users should verify that the electrical disconnect switches are on and that the thermostat is properly set. Also, users should check for a blown fuse or tripped circuit breaker in the home.