DeWalt owner's manuals are available from DeWalt.com. The Manuals and FAQs page features a search box labeled Instruction Manuals. Enter the tool's model number in the box, and click the Search button. A pop-up window appears containing a link to the manual. Click the icon to either download the manual as a PDF file or send it as an email. Manuals for various DeWalt products are also available from ManualsLib.com and Retrevo.com.
Along with product manuals, the DeWalt site also includes an ordering section for replacement parts. The site features a parts diagram for each tool, which is used to ensure that the correct part is bring ordered. Click the number next to each part on the diagram to see the part's name, number of pieces and price. The parts diagram includes an option to add parts to the cart without navigating to a different tab.
If a tool needs to be repaired at the DeWalt Service Center, DeWalt guarantees that the repair cost does not exceed the tool's published price. DeWalt service centers also repair Porter-Cable and Delta power tools.
DeWalt's website also includes a searchable Frequently Asked Questions section for enquiries about its tools and accessories. In addition to the existing questions, users can submit online forms to ask questions.