Bob's Discount Furniture customers can get ready for a delivery by ensuring that someone over the age of 18 is present on the property to receive the delivery. Customers should also clear both the interior and exterior of their home of debris and create a path to the furniture's desired location. Bob's customers living in apartments or ordering in a building should confirm if there are any special requirements for delivery.
Bob's Discount Furniture customers living in buildings can find their delivery time to be limited to certain acceptable hours as set by the property manager or are required to provide a Certificate of Insurance. Customers who schedule a delivery with Bob's Discount Furniture receive access to a delivery time frame two days in advance that is accessible through Bob's Delivery and Service Tracker. This tool requires the customer to input their customer master number in the provided area.
Bob's Discount Furniture customers can expect a call from the company five days prior to the delivery time to ensure availability. The company's delivery team also provides a furniture assembly service and will take away any packing material left from the delivery. Bob's delivery team is not able to disassemble any existing furniture.