There are several important things to consider before filing a warranty claim for a Serta mattress, including the specific items covered under the warranty and the total length of the warranty. To find the terms of the warranty, it is necessary to know the warranty code.
As of 2015, the warranty code is located on the mattress' law tag, under the additional information section. Each warranty code begins with the letter W and is followed by a number or numbers.
All Serta mattresses are covered by a limited warranty, which states that Serta must repair or replace the mattress if any defects in workmanship or material are discovered. The actual length of the limited warranty depends on the warranty code and can range from one to 30 years. Depending on the terms of the warranty, Serta is obliged to repair or replace the mattress at no cost to the customer for between one and 10 years. After this time, the customer must pay some percentage of the original sales price in order to receive repairs or replacements for mattresses still under the original limited warranty.
In order to obtain warranty service, it is necessary to contact the retailer where the mattress was purchased. If the customer has moved or the retailer is no longer in business, the customer can then contact Serta directly for warranty service.