The manufacturer, Kenmore, and Sears both offer repairs for Kenmore ovens. Options to schedule an appointment online can be found both at the Kenmore official website and at the Sears Home Services website.
Depending on the type of warranty a person has, Kenmore may be able to provide help over the phone for free. Once a customer has filled out all the information about a particular service call, the option appears, listing a phone number she can call. If the company is not able to fix the issue over the phone, the website says the manufacturer can send a technician over to complete the repair.
Sears Home Services also offers tools to schedule a repair appointment online. The website also lists how soon a technician is available for a particular service call, which is subject to change based on a customer's location. Once an appointment is made, Sears Home Services provides the customer a link to confirm her appointment, which can also be used to reschedule. On the day of actual service, the specific technician assigned to the case calls to offer a window of service time. Sears Home Services also offers links to common problems with ovens and how they are most likely to be solved, which may save a customer both time and money.