Factory-authorized Carrier dealers provide service to all Carrier furnaces, including the Infinity series gas furnaces, as of March 2015. Authorized dealers have the correct parts whenever possible to maintain the integrity of the heating and cooling system.
Carrier's Find a Dealer Web page allows customers to search for factory-authorized dealers, energy experts and Spanish-speaking service centers. Information on each dealer includes the name of the business, address, telephone number, business hours and years in business. Customers can request dealer information via email and can click on Get Directions to find a map to a selected dealer. Various logos indicate which dealers offer financing, install ductless systems and have won the President's Award.
Carrier touts the benefits of factory-authorized dealers that constantly improve customer service by actively seeking customer feedback. The manufacturer also backs up installers and service technicians with a 100-percent satisfaction guarantee up to one year after installation of a new system. Factory-authorized dealers also know how to handle refrigerant properly with respect to Environmental Protection Agency regulations.
The manufacturer produces three models of Infinity gas furnaces, one of which comes with Energy Star certification. One model features 98.5 percent efficiency, while another has up to 96.7 percent efficiency.