EdenPURE portable heaters are available through their website, authorized retailers or online retailers, such as Amazon. As of February 24, 2015, prices on Amazon are slightly lower than through EdenPURE's official store. However, the official store and the authorized retailer offer a wider variety of EdenPURE products.
Customers have left generally positive Amazon reviews on EdenPURE's product line, with a few minor exceptions. For example, the Generation 4 Infrared Heater received an average rating of 2.9 out of 5 stars, with 33 5-star reviews out of a total of 97. It is described as energy efficient and effective at heating a large area, but requires the filter to be cleaned regularly and may be loud. Some customers have complained that the product arrives damaged and has to be exchanged for a properly functioning model.
The official retailer, known as the EdenPURE Store, advertises that their heaters use Infrared Quartz Elements that maintain a consistent level of heat and prevent heat from rising to the ceiling and leaving the floor cold. They are easy to set up and install, are pet and children-friendly and do not pollute the surrounding environment. Although the exact time it takes to heat a room is dependent on a number of variables, the EdenPURE Store estimates that a heater can heat a room in less than one hour on average.