In its grill owners' manuals, the Meco company provides parts diagrams and reference lists, which give either unique names or numbers for replacement parts, to help customers select parts specific to their grill models. Customers need only to consult these resources and match them with the broken parts on their grills. Using the parts' unique identifiers, customers can order replacements from Meco's grill website, OneFireGrills.com.
Meco's grill website offers free downloadable copies of its owners manuals, or customers can purchase paper manuals. Customers can browse manuals for Meco's Southern Country smokers or for its multiple lines of gas, fire and electric grills. Meco also provides replacement parts for all of its grill and smoker lines for purchase on OneFireGrills.com. Customers who do not have part names or numbers can browse parts for electric, gas, charcoal and smoker grills, or they can search by specific style and model of grill within those categories.
For customers who need help selecting a replacement part or who cannot find appropriate replacement parts, the company recommends customers contact its customer service by phone. Customers can also write to Meco's customer service department. For self-service, the Frequently Asked Questions section of Meco's website addresses multiple topics related to replacement part selection and ordering.