A Samsung refrigerator that has been purchased new is covered by Samsung with a limited parts and labor warranty. Warranty coverage may extend up to five years.
Before calling for professional maintenance help or Samsung, there are a number of ways to troubleshoot the ice maker. The ice bucket should be removed and the reset button, located on the side of the ice maker, should be pressed for eight seconds. If production of ice does not begin, the dispenser button should be held down for 60 seconds, or until it dispenses water.
An unresponsive display panel may be the result of the child-lock feature being turned on. It can be fixed by holding the "ice off" button for three seconds. The Samsung website also offers additional help and support.